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Whirlpool Refrigerator Cooling Off Error Code
Cooling has been switched off. Here is what it means and how to clear it, easiest fix first.
The cooling system has been turned off, so neither compartment will get cold, although the lights and display still work. It is often switched off by accident while cleaning, or it may need switching back on after an outage or surge. It is a setting, not a fault.
The usual button combination is Lock plus Measured Fill held together, but it varies by model; check your owner's manual.
How to fix Whirlpool Cooling Off
Turn cooling back on
On many models, hold down Lock and Measured Fill together for 3 seconds. Put both fingers down at the same moment; if one button registers first, you may lock the dispenser or change a different setting.
Confirm it's cooling
Check that the Cooling Off message is gone and that the compartments start getting colder over the next few hours.
When to call a technician
If cooling won't switch back on, or the message comes back by itself, contact Whirlpool service.
Parts that commonly cause Cooling Off
- User interface (display) board
Order parts by your exact model number so they fit.
Other Whirlpool refrigerator codes
- F3E1Refrigerator compartment temperature sensor fault
- F3E2Freezer temperature sensor fault
- F3E4Freezer evaporator (defrost) sensor fault
- F3E8 / F3E9Room temperature or humidity sensor fault
- F4E1Freezer defrost heater problem
- F6E1Main control and display have stopped communicating
- F7E1Compressor not running
- FAE1Evaporator fan fault
- FAEd / FAE6Air damper or air duct blocked
- POPower outage warning
- Temperature AlarmCompartment too warm for too long
- Door AlarmA door or drawer has been left open
Frequently asked questions
What does Cooling Off mean on a Whirlpool refrigerator?
The cooling system has been turned off, so neither compartment will get cold, although the lights and display still work. It is often switched off by accident while cleaning, or it may need switching back on after an outage or surge. It is a setting, not a fault.
Can I fix Whirlpool Cooling Off myself?
Usually, yes. Most Cooling Off problems clear with simple checks you can do at home. Start with the first step above: turn cooling back on.
What if Cooling Off keeps coming back?
A code that returns after a reset and the checks above usually means a part is wearing out. Note when Cooling Off appears (which cycle, how often) and have your model number ready; it helps a technician bring the right part on the first visit.
Last reviewed 2026-10-19. Codes and steps can vary by model; check your owner's manual.