Home › Washers › Hotpoint (UK) › F11
Hotpoint (UK) Washer F11 Error Code
Drain pump circuit fault. Here is what it means and how to clear it, easiest fix first.
The electrical side of the drain pump has a fault, so the machine cannot empty itself and water is left inside. Unlike F05, this does not point to a blockage.
Applies to UK/European Hotpoint machines only, not GE-made Hotpoint washers sold in the US. Indesit's UK service site lists the same code with the same meaning.
How to fix Hotpoint (UK) F11
Make it safe
Switch the machine off and unplug it. If there is water near the outlet or cord, switch off the circuit breaker instead of touching the plug. Turn off the water supply tap. If you need to get clothes out, drain the water through the pump filter as your handbook describes, using towels and a shallow tray, and let hot water cool first.
Note the details for the technician
Write down the code, the program you were running and the model and serial numbers from the label inside the door. This helps the technician bring the right parts.
When to call a technician
Book a technician to test the pump and its wiring.
Parts that commonly cause F11
- Drain pump
- Pump wiring
Order parts by your exact model number so they fit.
Other Hotpoint (UK) washer codes
- F05Not draining: blocked pump filter or waste hose
- F06Door lock fault
- F01Electronic circuit board fault
- F18Internal data error
- F02Motor circuit fault
- F03Temperature sensor fault: not heating
- F07Heating circuit or board fault
- F08Heater fault
- F09Software fault
- F12Electronic control fault
- F13Dryer temperature sensor fault (washer dryers)
- F15Heater control fault
- F16Drum position fault (top loaders)
Frequently asked questions
What does F11 mean on a Hotpoint (UK) washer?
The electrical side of the drain pump has a fault, so the machine cannot empty itself and water is left inside. Unlike F05, this does not point to a blockage.
Can I fix Hotpoint (UK) F11 myself?
Only the basic checks. You can safely try the steps above, but F11 usually points to a part or fault that needs a technician.
What if F11 keeps coming back?
A code that returns after a reset and the checks above usually means a part is wearing out. Note when F11 appears (which cycle, how often) and have your model number ready; it helps a technician bring the right part on the first visit.
Last reviewed 2026-10-19. Codes and steps can vary by model; check your owner's manual.